Terms of Service

Astronaut Industries LLC ("Ai," "we," "us," or "our") provides the Ai Engine, a multi-tenant business operations platform that includes customer relationship management, email, SMS, AI copilot, workflows, courses, communities, documents, payments, and related modules (collectively, the "Service").

These Terms of Service ("Terms") govern your access to and use of the Service. By creating an account or using any part of the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You must create an account to access the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

You must provide accurate and complete information when creating your account and keep your information up to date. We reserve the right to suspend or terminate accounts that contain false or misleading information.

Each tenant within the Ai Engine is a separate, isolated environment. You are responsible for managing user access and permissions within your tenant. We do not access tenant data except as necessary to provide the Service or as required by law.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to send unsolicited bulk communications (spam), store or transmit malicious code, violate any applicable laws or regulations, infringe on the intellectual property rights of others, or harass, abuse, or harm other users.

You may not attempt to gain unauthorized access to the Service, other accounts, or computer systems connected to the Service. You may not interfere with or disrupt the Service or servers connected to the Service.

You are responsible for all content you upload, transmit, or store through the Service. We do not monitor tenant content proactively, but we reserve the right to remove content or suspend accounts that violate these Terms upon notification.

Certain features of the Service require a paid subscription. Subscription plans, pricing, and included features are described on our pricing page. Prices are subject to change with 30 days advance notice.

Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. Payment is due at the beginning of each billing period. If payment fails, we will attempt to process it again and may suspend your access to paid features until payment is received.

Refunds are available within 14 days of your initial subscription purchase if you are not satisfied with the Service. After 14 days, refunds are not available for the current billing period, but you may cancel your subscription at any time to prevent future charges.

You are responsible for all applicable taxes associated with your use of the Service.

The Service, including all software, documentation, designs, and content created by Ai, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

You retain all rights to the data and content you upload to the Service. By using the Service, you grant us a limited license to process, store, and transmit your content solely for the purpose of providing and improving the Service.

We do not claim ownership of your tenant data. Your contacts, documents, communications, and other business data belong to you. You may export all of your data at any time.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Ai be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of the Service.

Our total aggregate liability for all claims related to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your access to the Service will cease and your data will be deleted within 30 days, unless you request an export before termination.

We may suspend or terminate your account if you violate these Terms, fail to pay fees when due, or if we reasonably believe your use of the Service poses a security risk. We will provide notice before termination except where immediate action is required to protect the Service or other users.

Upon termination, all provisions of these Terms that by their nature should survive will survive, including but not limited to intellectual property provisions, warranty disclaimers, and limitations of liability.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Alachua County, Florida. You consent to the personal jurisdiction of such courts.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you may terminate your account before the changes take effect.

If you have questions about these Terms, you can contact us at:

Astronaut Industries LLC Gainesville, Florida Email: legal@astronautindustries.com