SMS & Voice
Text and call your contacts directly from the platform. AI answers when you cannot.
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What it does
Ai Phones runs on per-tenant subaccounts, meaning each business on the platform gets its own phone number, sending limits, and compliance records. Messages and calls are logged automatically in the CRM, creating a complete communication timeline without manual data entry.
Two-way SMS lets you have real conversations. Contacts reply to your messages and the response appears in your unified inbox, threaded by contact. Send one-off messages, bulk campaigns, or automated drip sequences triggered by workflows. All messages support merge fields for personalization.
A2P 10DLC registration is handled through a self-service flow within the platform. Register your brand, submit your campaign use cases, and get approved for high-throughput messaging — no support tickets required. The system tracks registration status and warns you before sending if compliance is not in order.
The AI voice agent answers inbound calls using the same model that powers the chat copilot. It handles FAQs, routes calls to the right team member, takes messages, and logs every interaction in the CRM. Text-to-speech via ElevenLabs provides natural-sounding responses with sub-second latency.
Key capabilities
Per-Tenant Subaccounts
Each business gets its own Ai Phones subaccount with dedicated phone numbers, sending limits, and compliance records.
Two-Way SMS
Threaded conversations in the unified inbox. Send one-off messages, bulk campaigns, or automated drip sequences.
A2P 10DLC Compliance
Self-service brand and campaign registration for high-throughput messaging with status tracking and pre-send warnings.
AI Voice Agent
Inbound call handling with the same AI model that powers the chat copilot. FAQ answers, routing, and message taking.
Call Recording & Transcription
Record calls for quality and training. Transcripts are searchable and linked to contact records in the CRM.
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